Customer Support Manager, VIC/TAS
John, an outstanding team member since joining Genie is 2010, was promoted to Customer Service Manager - Victoria in June 2017 and is responsible for customer support in Victoria and Tasmania.
He is responsible for leading the field service team, overseeing Victorian branch operations, and the workshop at 133 Logis Boulevard, Dandenong South.
A vehicle mechanic by trade, John was previously a Field Service Technician in Victoria, an experience that enabled him to develop extensive customer-facing skills. “The field service role gave me the experience of working with our customers, and meeting any requests rapidly,” said John. “This experience enabled me to build strong relationships with our customers, which made the move to my current role seamless.”
Prior to this, John was employed by rental firm Boom Sherrin for 5 years, which acquired Mooreland Hire. “My rental company experience gives me an instinctive knowledge of what AWP clients expect from a manufacturer,” noted John. “I used to see the Genie guys coming through the workshop and fixing the machines we couldn’t because we didn’t have the experience or knowledge. I thought it looked like a good job to work at a leading manufacturer such as Genie.” A job with Genie duly became available, and John has been pleased he made the move.
“Genie is a fantastic organisation, which is full of great people, who are always prepared to help me and our customers. At Genie, our customers always come first. It doesn’t matter what the issue or matter might be, we always find a way of solving it.”
M +61 419 022 016