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Genie Leads The Way With On-Line Support Programs

Thursday 20 March 2014 @ 08:44

In an industry constantly striving for time and cost efficiencies, Genie has launched a range of on-line programs with the specific objective of delivering excellent customer support.

Genie On-Line Technical Training is a first in Australia. This is a great boon for customers operating in remote and distant locations. Instead of travelling to attend a formal Genie service program in one of the capital cities, Genie On-Line training allows customers to complete a series of training modules at their place of work.

“This is the ultimate in convenience and cost effectiveness for Genie customers,” said Reg Moss, Genie National Service Manager.

“Once registered, technicians are able to complete introductory Genie training on electrics, hydraulics and machine inspection via the on-line Learning Management System (LMS) before attending face to face training:”

The new On-Line Technical Training programs from Genie utilize a combination of video, animation and narration to create an interactive learning environment. Launched in January 2014, the response to the courses has been exceptional, not only in Australia but in Asian markets, too.

Additional courses will be progressively rolled out, the expectation being that there will be 20 training modules on line by mid-2014.

The Genie On-Line training course reinforces the Genie commitment in providing excellent customer support packages. In addition, the Parts Portal, another On-Line support package was released to Genie customers in late-2012.

The Parts Portal is an online system which allows customers to access and order Genie parts on a 24/7 basis. Customers can log in to access data, view parts lists, pricing, availability, in short everything that is available by speaking to a Genie parts interpreter. The real benefit is that customers can go parts shopping at a time that best suits their schedule, be that day or night, week day or weekend.

Once the required parts have been identified, checked as being in stock and purchased, an order can be placed for delivery. Whenever there is the need for greater parts support, customers can call Genie on the toll free parts hotline and speak to a Genie Parts Interpreter for personal assistance.

Genie is absolutely committed to providing the best aftermarket support in the access industry. The launch of Genie On-Line training and the Genie Parts Portal are two important initiatives that assists Genie customers.

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