Service & maintenance
Safety Notices & Campaign Bulletins
We appreciate your choice of a Genie® or Terex® machine for your application. Our number one priority is user safety, which is best achieved through joint efforts.
We feel you make a major contribution to safety if you, as the equipment users and operators:
- Comply with employer, job site and governmental rules.
- Read, understand and follow the instructions in all safety and operators manuals supplied with our machines.
- Use safe work practices in a common sense way.
- Only have trained/qualified operators, directed by informed and knowledgeable supervision, running the machine.
Is your machine up-to-date?
Another important way to help ensure best practice for operator safety is to regularly check the serial number of your Genie® machine(s) against our safety notice database. Using the above search tool, once you correctly enter your Genie® machine serial number (exactly as its displayed on the serial label eg XXXXX-XXXXX), you can view any open bulletins reference numbers relevant for that machine that require mandatory and immediate work to be undertaken.
Demo on how to find the ‘safety notices’
Genie Safety Notice App
Type this address below in your web browser of your Smart phone or I pad. The first time it opens you will be asked to add it to your home screen, accept and the icon Genie is on your home screen. http://webapp77.nl/genie
To then receive a copy of the notice(s) listed, for advice and support on processing a safety notice requirement or to report a product incident query, please email your bulletin reference number to: BNE.Genie-TechSupport@terex.com or call 1800 788 633.
This tool allows you to find possible open Safety Notices or Campaign Bulletins on machines built in 2000 and beyond. For information on machines built before 2000, please contact your local Genie Service Department.