Customer support further enhanced

Monday 04 August 2014 @ 15:43

A re-alignment of functions within Genie has resulted in the creation of a newly defined technical support department.

Genie customers now have even better defined support with the functions of Quality, Training and Technical support coming within the one department, headed by Reg Moss.

The desire for continuous improvement is driving the development of the Technical Support Department and is committed to delivering elevated standards of support to Genie customers.

“We are absolutely dedicated to providing the very best customer support in the industry,” said Moss.

“We have brought together the core customer support functions of Quality, Training and Technical Support into the one group. We’ve effectively created a super group for customer support which includes our expert technical support team operating in Brisbane and Perth.

Customer support is a key element behind our continued growth in the Australian market with Genie continually implementing initiatives for the benefit of customers.