MEET
THE TEAM

 
When you choose Genie® products, you get more than equipment designed for reliability, easy operation, convenient service and uncompromising safety. You also get tailored service and support from a team that understands your challenges. We believe our job is to make your business better. From small portable material lifts to telehandlers, scissor lifts, telescopic and articulating booms, Genie® products offer you exceptional performance, safety and reliability.

Genie Support & Help, Genie Service & Maintenance

Service and Repair

Today's business climate demands that you stretch your resources further than ever.
The good news: Some of your greatest assets are the machines you already own.

Services we offer:

  • Factory Warranty Repairs
  • Service and Support On Site 
  • Scheduled Routine Maintenance 
  • Comprehensive Annual Inspections 
  • Reduced Price Servicing & Inspections Online 
  • Options & Enhancements 
  • Major Inspection (10Yr Test) 
  • Specialty Applications 
  • Equipment Refurbishing 
  • Customized Paint Services 

Technical Support

Support when you need it most

Count on Genie to provide assistance when you need it most. Our expert technical service and support team is on call 24 hours a day, 7 days a week. Get the answers you need to keep your equipment ready to work.

Want answers to commonly asked technical questions?

Get Tech Tips for the answers you seek
or contact Technical Services and Support on

1800 788 633
 

Major Inspection

Your one-stop solution

Genie can help you get the most out of your equipment investment with restoration services or a complete refurbishing. It's all part of our commitment to partnership and long-term support over the life of your equipment. Whether you're refurbishing a machine to put back in your fleet or sell for maximum value - Genie is your one-stop solution.

Why Choose Genie Major Inspection or Equipment Refurbishing?

It's cost-effective. A Genie Major Inspection extends the service life of your machine, makes the most efficient use of your resources, and is backed by factory warranty. It's a smart fleet management strategy that meets or exceeds the Australian Standard AS2550.10. By using expert guidance and factory recommendations it not only ensures absolute safety but guarantees value for money. 

Warranty


Our knowledgeable, responsive warranty team is here to help make your warranty experience as seamless as possible. You can also maximize your equipment's protection with Terex Xtend™, an extended protection plan offering up to five years of comprehensive coverage.

  • Standard 2-2-5 Year Warranty on all Booms, Scissors and Telehandlers 
  • Comprehensive 1 Year Warranty on Towed Products, Material Lifts and AWP 
  • Terex Xtend™ Extended Service Protection Plan Offers 1-3 Years of extended coverage (Available on all Booms, Scissors and Telehandlers) 

Team Genie

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A World of Service and Support

 When you buy from Genie, you receive more than a machine. We're committed to providing an exceptional customer experience before, during and after your purchase.


Experience that dedication with the Genie after sale program - a full range of customer support from Service, Repairs and Parts through to Equipment Refurbishment and Major Inspection. It's not just a service; it's our mission to continue delivering value in the field and to your bottom line.

Find out more about other customer support programs such as Extended Warranty, Technician and Operator Training and Product Documentation which is all available to you online.

TECHNICAL SUPPORT

1800 788 633